Refund and cancellation policy
AI question credits
Unused credits can be refunded if you ask within 7 days of purchase. Credits already used are not refundable. If an AI reading fails to generate, the question is returned to your balance automatically.
Reports
Reports are delivered instantly as a download, so they cannot be cancelled or refunded once delivered. If a report fails to download or is wrong because of a fault on our side, we will fix it or refund you in full.
Live classes
- Full refund if you cancel 7 or more days before the batch starts.
- 50% refund if you cancel later than that but before the first class.
- No refund after the first class, but you may move to a later batch once.
- If we cancel or reschedule a batch and you cannot attend the new dates, you get a full refund.
Rudraksha and gemstones
You can ask for a return or a replacement within 7 days of delivery, as long as the item is unused and not bruised, scratched or damaged, and is sent back with its original packing and any certificate that came with it. To start a return, WhatsApp +91 80006 22222 with your order details and photos of the item. The courier charge for sending the item back is paid by the buyer. Once we receive the item and check its condition, we send a replacement, or refund the amount paid for the item within 7 days of receiving it.
Failed or duplicate payments
If money left your account but you did not receive what you paid for, or you were charged twice, contact us and we will refund the extra amount in full. Payments that fail at the bank are usually reversed by the bank automatically within 5 to 7 working days.
How to ask for a refund
Email hrbphr@gmail.com or WhatsApp +91 80006 22222 with your registered mobile number and the payment reference (starts with pay_).
Timelines
Approved refunds are processed within 5 to 7 working days to the original payment method (UPI, card, net banking or wallet).
Your bank may take a few more days to show the credit.